Privacy Policy of Permafrost Porcelain
Introduction
Permafrost Porcelain is committed to protecting the privacy and security of the personal data we collect from our clients, prospective clients, and visitors to our online platform. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you engage with our consulting services for the ceramics and glass industry, including strategic planning, market analysis, operational efficiency, sustainability consulting, product development, supply chain optimization, kiln technology assessment, raw material sourcing, glaze formulation expertise, and quality control audits. By using our services or accessing our online platform, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our consulting services. This includes:
- Personal Identification Information: This may include your name, company name, job title, email address, postal address, and telephone number when you voluntarily provide it to us through contact forms, service agreements, or direct communications.
- Professional Information: Details related to your business operations, including company size, industry sector, specific challenges, project requirements, and other information relevant to the consulting services you seek.
- Technical Data: When you access our online platform, we may automatically collect information about your device and browsing actions, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of access. This information is typically collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To deliver our consulting services, including strategic planning, market analysis, product development, and all other services relevant to your needs. This involves understanding your requirements and tailoring our advice and solutions.
- Communication: To respond to your inquiries, provide updates on our services, and communicate administrative messages.
- Marketing and Promotions: To send you information about our new services, industry insights, or events that may be of interest to you, based on your consent where required.
- Improve Our Services: To analyze how our services are used and to improve our offerings, including optimizing our online platform's functionality and user experience.
- Legal Obligations: To comply with applicable legal and regulatory requirements.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities.
- Contractual Necessity: To fulfill our contractual obligations with you or to take steps at your request before entering into a contract.
- Legitimate Interests: For our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, marketing, and ensuring the security of our online platform.
- Legal Obligation: To comply with a legal or regulatory obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services for us, such as IT support, data hosting, and marketing assistance. These providers are obligated to protect your data and are not permitted to use it for their own purposes.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: To withdraw your consent at any time where we relied on your consent to process your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Permafrost Porcelain
1475 Rue de la Montagne, Suite 600
Montreal, QC, H3G 1Z1, Canada